Frequently Asked Questions
Laundromat
What are your hours?
Our laundromat is open from 7:00 a.m. to 9 p.m. Last wash is at 7:45 p.m.
Are you attended?
We are partially attended throughout the day.
Are you a coin or credit card laundromat?
Our machines take coins and the DexterPay App.
Do you have large machines?
Yes. We have 60 & 80 pound machines for multiple loads and large, bulky items.
Pickup & Delivery
When do you offer pickup and delivery?
We offer pickup and delivery Monday - Friday between 9:00 a.m. and 5:00 p.m.
What is the turnaround time for pickup and delivery?
Your laundry will be returned to you in 24 hours. If you have a Friday pick up your clothes will be returned on Monday.
Is there a minimum order?
There is a 20 pound minimum order.
How much does pickup and delivery cost?
Laundry pickup and delivery is only $2.50/lb.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to put it in the driver's notes when you place your order so our driver knows where to find it.
How do I schedule an order online?
It's easy. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Yes! When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.